Reference

What You Need to Know About Our Terms & Conditions

When you open an account with top77 login, you enter into a straightforward agreement with us.

Account security & verificationPayment clarity with DANA, OVO, GoPay, QRISYour withdrawal and payout rights
top77 login What You Need to Know About Our Terms & Conditions
WE'RE HERE FOR YOU

How to Reach Us About Terms Questions

Your questions about these terms matter to us. We staff our support channels during active hours so you get answers when you need them. Whether you're checking a payment rule, verifying your withdrawal status, or reporting a concern, our team has the detail to help you move forward quickly.

Team online

Live Chat Support

Open the chat widget in the lobby during business hours. We answer terms questions, payment holds and account access issues directly — no queue, no callback.

Email Support

Send detailed questions to our support inbox. Include your account email and the specific term or rule you're asking about. We respond within one business day.

Account Settings

Review your own account terms by opening Settings > Account Info > My Terms. You can download a copy of your current agreement anytime.

DATA & SECURITY STANDARDS

How We Protect Your Information Under These Terms

These terms include our commitment to how we handle your personal data, payment information and account activity.

Data Encryption

All DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. Your payment details are tokenised on our secure payment gateway; we never store full card or bank data.

Withdrawal Verification

Before we send funds back to your DANA, OVO, GoPay or QRIS account, we verify the withdrawal request matches your account profile and recent activity to block unauthorised transfers.

Cookie & Tracking Policy

We use cookies to keep you logged in, remember your game preferences and prevent fraud. You can clear cookies anytime in browser settings without losing your account balance.

Data Retention

Account records are kept for the life of your account plus 12 months after closure for dispute resolution and tax compliance. You can request deletion of non-essential data within those windows.

Account Access & Changes

Change your password, email, phone number or withdrawal account from Settings anytime. Multi-factor authentication is optional but we recommend enabling it to secure your funds.

Request Your Data

Email [email protected] with 'Data Request' in the subject line. We send you a full record of your account activity, deposits, withdrawals and personal data within five business days.

Frequently Asked Questions About These Terms

Players in Yogyakarta, Denpasar and across Indonesia ask the same questions about how our terms affect their play, payments and account rights. Here are the answers that come up most.

No. You are permitted one account per person. Creating multiple accounts is a terms violation and may result in suspension or permanent closure. All funds in duplicate accounts are forfeited. If you need a fresh account after closure, contact support for eligibility.

Contact support immediately. We can update your withdrawal payment method to a different DANA, OVO, GoPay or QRIS account on your verified identity. New methods require verification before the first withdrawal clears. Allow one business day for the update to take effect.

Deposit and withdrawal limits depend on local law and your payment provider's caps. DANA, OVO, GoPay and QRIS each have daily transaction maximums set by their operator. We publish your personal limits in your wallet on login; contact support if limits seem incorrect.

Closing your account does not forfeit your balance. We transfer any remaining funds to your verified withdrawal account within five business days. If you do not provide a withdrawal method, funds are held for 90 days after closure, then forfeited.

Deposits are final once credited to your account. Refunds apply only to duplicate charges, technical errors or unauthorised transactions. Losses during play are not refundable. Report suspected errors to support with transaction screenshots and your account email.

We may update these terms by email notification to your registered address. Material changes are communicated at least 14 days before they go live. Continuing to play after notification means you accept the update. You can review all past versions in your account history.

Report data concerns to [email protected] immediately. Include what you suspect and any evidence. We investigate within 72 hours, notify you of findings and advise on steps to protect your account. Where local law permits, we file reports with relevant authorities.